ABRSM is fully committed to respecting your privacy and to protecting any personal information you provide to us. We make every effort to ensure that all information that you provide to us is protected.
This privacy statement is designed to explain how we collect information from you when you visit our website and how this information is then used.
Please read this statement carefully and revisit it from time to time to review any changes that may have been made.
In general you can visit ABRSM's website without disclosing any personal information about yourself. There are times, however, when we may request information from you. We collect information from our users at several different points on our website.
Mailing list opt-in
Users of www.abrsm.org have the option of joining the ABRSM mailing list. In order to join our mailing list, we require the following information from our users:
- Personal profile (i.e. student, teacher, parent or member of the press/media)
- Full name
- Postal address
- Email address
It is optional for our users to provide us with their postcode and information on their instrument(s) of specific interest, but encouraged so that we can provide you with information of direct relevance to your country, area and personal music interests.
We use this information to send you a tri-annual copy of Libretto (the ABRSM magazine); copies of new syllabuses; syllabus updates upon publication; and other information on specific instruments and events that you have informed us would be relevant to your interests.
Opting to join this list and the submission of personally identifiable information is voluntary and not required to use the remainder of the website.
Applicants from the UK, Singapore and Malaysia have the option of entering exam candidates online. In order to use this service, applicants must first register by providing us with the following personally identifiable information:
- Applicant Number
- Full name
- Details of any music degrees or diplomas held by the applicant
- Postal address including postcode
- Contact telephone number
- Email address
We also request financial information from online applicants (such as credit card number and expiry date). This information is used to process payments for examination entries. The online entry form is held on a secure HTTPS site (demonstrated by the padlock logo visible)
Payment via the online form for UK applicants is processed via the Logic Groups’s SolveSE program and paid to ABRSM via Barclays Merchant Services. In accordance with the Payment Card Industries Data Security Standards (PCI DSS), truncated card details (first & last four digits) are temporarily stored on the The Logic Group’s server but no card details are stored on the ABRSM server.
Payment via the online form for Malaysia applicants is processed via the HSBC/GlobalPay payment gateway and paid to our local representative Lembaga Peperiksaan. No card details are stored on either the ABRSM or the HSBC/GlobalPay server. Our systems and procedures are fully compliant with the new Payment Card Industries Data Security Standards (PCI DSS).
Payment via the online form for Singapore applicants is processed via the HSBC/GlobalPay payment gateway and paid to our local representative Singapore Symphonia Company Limited via DBS Bank Limited. No card details are stored on the ABRSM or HSBC/GlobalPay servers.
All exam entries are stored on the ABRSM secure web server and transferred daily onto our AS400 system and then held in the same way as postal entries. All online information is held purely for the purpose of exam entries, and is retained on this secure server so that applicants can view their past entries.
We use the contact information supplied by applicants to ensure that examination schedules, results and certificates are forwarded to the correct address. In the event of any problems or complications with exam entries, this information is also used to contact the applicant. Finally this information is used to keep accurate records of applicant and candidate exam history, which allows us to provide a quicker and more effective service to our applicants.
Information regarding exam entries and candidates is strictly confidential and is not disclosed to external organisations.
You may opt to provide us with information about yourself, such as a resume or curriculum vitae, in connection with a job application or enquiry, whether advertised on ABRSM's website or otherwise. We may use this information throughout ABRSM for the purposes of employment consideration or to process your enquiry. We will not store this information for any purpose other than that relating to your application or keep it longer than necessary without your written permission.
Making an enquiry/contacting us
You may choose to contact ABRSM in order to make a general enquiry by using the email form facility or other contact details provided on our website. In such instances your personal information will be used for the purposes of responding to your enquiry. If we wish to use your information for other purposes, for example, in instances when you are responding to a particular promotion or marketing campaign, we will tell you so and obtain your consent where appropriate.
ABRSM discussion forums
If you choose to participate in an ABRSM discussion forum, you should be aware that the information you provide there may be made broadly available to others, both inside and outside ABRSM, who also have access to that discussion forum unless you specify otherwise. Each participant’s opinion on a discussion forum is his or her own and should not be considered as reflecting the opinion of ABRSM.
- Further information on this issue can be found in our forums policy.
Aggregate information is collected from users using our own web tracker. This information includes users (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time of visit, number of clicks, error pages and number of unique visits. This information is collected to allow us to analyze visitor trends and use of our website, administer the website and to gather broad demographic information of our website users. This information is not linked to personal profiles or to personally identifiable information provided by users.
We store information that we collect through cookies and log files. A profile is stored information that we keep on individual users that details their viewing preferences. This profile is used to tailor a user’s visit to our website, to make navigation easier and to direct the user to information that best corresponds to their interests. Your profile if shared, will be provided in aggregate form only.
A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
Cookies are used to display exam dates, fees and contact details of ABRSM representatives for that country. Our aim is to make the site more easily navigable and applicable to users from different countries. Persistent cookies enable us to track and target the interests of our users, to enhance their experience and to ensure that they do not have to reset their country preferences each time they visit our website.
If you are concerned about cookies, you can disable them in your browser. If you do this however, please note that you will have to manually reset your country preferences on each return visit to our website. (See "Profile" above).
Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
We send all new online applicants a welcome email confirming their username and password, which is required in order to use our online examination application service.
Online applicants who request to change or retrieve their registered password will receive confirmation of their chosen password via email.
Finally, upon submitting an examination entry via our online application form, confirmation of receipt will be sent to the applicant via email.
Generally, users of the online application service may not opt out of receiving these communications, although they can deactivate their account. These communications are not promotional in nature and are produced in the interests of providing the best possible service to online applicants.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email, post, fax or phone, in accordance with the users wishes.
We currently DO NOT disclose any of the personally identifiable information that you give to us beyond ABRSM. We do not sell or supply any of the information that you provide through our website to third parties.
All users are given the opportunity to opt out of having their information used for purposes not directly related to our website at the point where we ask for that information.
Please refer to the choice/opt-out section for further details.
Information regarding exam entries and candidates is strictly confidential and is never passed on to third parties.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
Aggregate information (non-personally identifiable)
We occasionally share aggregated demographic information with organisations who are interested in either linking to or placing a link on our website and members of the press. This aggregated information will consist of user numbers, date and times of visits, user’s movement through the website in the aggregate and broad demographic information. This information will be provided purely to allow organisations to assess the suitability of our website for their own web audience when considering reciprocal links. This aggregate information is not linked to any personally identifiable information.
Third party intermediaries
We use a credit card processing company to process online exam entry fees. This company does not retain, share, store or use personally identifiable information for any secondary purposes.
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for that information.
Our mailing list registration form has an opt-out mechanism for users who do not wish their details to be passed on to third parties in future.
Similarly, our UK online application form allows applicants to opt out of receiving copies of Libretto and other ABRSM publications, information on seminars and workshops and information on new syllabus developments.
This website contains links to other sites. Please be aware that we, ABRSM, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
The ABRSM website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line.
When our online examination entry form asks users to enter sensitive information (such as credit card number and expiry date), that information is encrypted and is protected with industry-standard Secure Socket Layer software. While on a secure page, such as our online entry form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. Personal information given by users beyond their name and address is restricted in our offices and made available only to the appropriate departments. All employees are provided with a unique username and password in order to gain access to this information. Finally, the servers that store personally identifiable information are password protected and held in a secure environment, in a locked facility. Regular back ups are made of this data, and these are stored off site.
If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users where possible via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.
ABRSM respects the right of individuals to access and check the accuracy of any personal data that is being kept by them, either on computer or in a relevant filing system, as defined in the Data Protection Act 1988. Under the act, individuals have the right to know what information is held about them. This is known as a subject access request.
Subject Access requests should be addressed to the Personal Assistant to the Executive Director: Finance and Administration. ABRSM will respond within 40 days.
In making a Subject Access request an individual must:
- Make the request in writing (this includes email, fax and social media)
- Supply information to prove their identify
- Supply appropriate information to help ABRSM locate the information they require
It is also possible for the request to be made by a third party and in addition to the above the third party representative should provide evidence of this entitlement.
ABRSM is entitled to charge up to £10 to cover administration costs in responding to the request, however in most cases we will waive this fee. The charge may be made in the following cases:
- Where the data is difficult to locate or is held in multiple locations
- There are large volumes of data to be supplied
- Consent from several parties is required
In cases where the fee is charged, ABRSM will respond within 40 days from receipt of the fee.