Latest exam updates

Music Theory results – update 6 April

Practical Exams Update - Turkey

Refund Update - We will shortly contact all applicants by email to request their bank account details for processing refunds for the cancelled exams. Refunds may take up to 2 months to process and we are aiming to process all refunds by the end of December 2020 latest. Please bear with us as we have a high number of refunds to process from both practical sessions in 2020. Thank you for your patience.

We appreciate how much the cancellation of our exams has affected learners and we are working hard on solutions to ensure learners can gain their qualifications at the earliest opportunity.

However, on the basis of official UK Government advice, due to Covid-19, ABRSM has made the decision to cancel all Practical Exams in Turkey until further notice. This decision affects all 2020 Practical Exams, ARSM and Diplomas. Following this decision, we will process refunds for all existing exam bookings and we will provide further detailed guidance on this process including timescales soon.

We are sorry for the impact on teachers and candidates and thank you for your loyalty and support while these restrictions remain in place. We are continuing to review when live Practical and Music Theory exams can resume in Turkey and will offer them again at the earliest possible opportunity. We would also like to thank our Representative in Turkey for their support during this very challenging time and their efforts in rescheduling exams which have now been cancelled due to Covid-19 restrictions.

Our new remotely-assessed Performance Grades provide  an alternative progression route for students during this period of disruption. The Performance Grades are equivalent to our Practical Grades in demand, recognition and value. They are based on the same repertoire and syllabuses, assessment criteria and quality assurance measures as our existing exams and will be assessed by the same highly trained examiners. Booking will open in Turkey before the end of the year and you can record your video submission any time from now on. Find out more here.

Withdrawals, non-attendance and fee refunds

If a candidate is withdrawn from an exam or doesn't attend, the applicant (person who made the exam booking) is responsible for cancelling the exam using the online service. If a refund is possible, we will return exam fees the applicant/organisation who made the payment.

Cancelling an exam using the online service

To cancel an exam, the applicant (who made the exam booking) should log in to their account and go to the relevant booking. A bin icon is displayed to the right of the candidate’s entry in ‘Booking details’. Click the bin icon to cancel the exam and then confirm this in the pop up window. Log in to your account.

Public Venue exams

For exams at Public Venues, you can cancel an exam booking within 14 days of the date of booking. (This is the consumer and cancellation rights ‘cooling-off period’). Cancellations during the 14-day cooling-off period must be made by the applicant using our online service and fees will be refunded back to the original payment card. Applicants will receive a credit confirmation by email.

If you cancel a Public Venue exam booking outside the ‘cooling-off period’ we will not offer any refund of the exam fee for the cancelled exam other than in the circumstances specified in paragraphs f, g, h or i of our Withdrawals, Non-attendance and Fee Refund Policy. In this instance the applicant must notify ABRSM in writing at [email protected] as soon as possible and no later than the day of the exam.

Private Visits: practical exams

Visit Organisers and Permitted Applicants can cancel an exam up to 28 days before (and not including) the first day of the Private Visit and receive a full refund. Cancellations made during this period must be made by the applicant using our online service. Fees will be refunded to the original payment card and the applicants will receive a credit confirmation by email.

If an exam is cancelled less than 28 days before (and not including) the first day of the Private Visit, we will not offer any refund of the exam fee other than in the circumstances specified in paragraphs f, g, h or i of our Withdrawals, Non-attendance and Fee Refund Policy. In this instance the applicant must notify ABRSM in writing at [email protected] as soon as possible and no later than the day of the exam.

Private Visits: Music Theory exams (Grades 6 to 8)

Visit Organisers and Permitted Applicants can cancel an exam up to 28 days before (and not including) the first day of the Private Visit and receive a full refund. Cancellations made during this period must be made by the applicant using the online service. Fees will be refunded to the original payment card and the applicants will receive a credit confirmation by email.

If an exam is cancelled less than 28 days before (and not including) the first day of the Private Visit, we will not offer any refund of the exam fee other than in the circumstances specified in paragraphs f, g, h or i of our Withdrawals, Non-attendance and Fee Refund Policy. In this instance the applicant must notify ABRSM in writing at [email protected] as soon as possible and no later than the day of the exam.

Circumstances considered for a refund

A candidate who is withdrawn from an exam or does not attend, may be eligible for a partial refund, but only under the circumstances specified in paragraphs f, g, h or i of our Withdrawals, Non-attendance and Fee Refund Policy. The applicant must notify ABRSM in writing at [email protected] as soon as possible and no later than the day of the exam. Notice given only to an examiner, local representative, steward or invigilator isn't sufficient to qualify for a refund.

A candidate who is withdrawn from an exam may be re-entered in the next exam session. In such cases, a new exam booking and full payment must be made as we are unable to transfer bookings and payments from one session to the next.

Illness or injury

We will provide a partial refund of up to 75% of the exam fee, provided the conditions above are met and that written notification is supported by documentary evidence. This should normally be a letter from someone in authority, such as a head teacher, confirming the candidate’s indisposition or injury, or a medical certificate. The documentary evidence must be sent no later than four weeks after the exam date.

Exceptional personal circumstances

We may provide a discretionary refund on compassionate grounds in cases such as bereavement, family crisis or personal trauma, provided that the conditions above are met and that the written notification is supported by full details substantiating the application.

Death or serious indisposition of teacher

We may provide a discretionary refund to a candidate whose exam preparation is severely curtailed by the teacher’s death or long-term serious illness. In cases of occasional missed lessons due to the teacher’s minor or short-term illness, or cases of a dispute with the teacher leading to lessons being discontinued, no refund can be made.

Application for such a refund must be made in accordance with the conditions above, although it may be made by someone other than the applicant. We may request details of an independent person who we can contact to verify the application.

Circumstances beyond the candidate’s control

Where a candidate misses their exam owing to circumstances beyond their control (e.g. a major travel incident or damage to the candidate’s instrument immediately before the exam), we may give a discretionary refund, provided that the conditions above are met and that the written notification is supported by full details substantiating the application.

A candidate in quarantine for any infection must be withdrawn. If exams are cancelled owing to quarantine, we may offer alternative appointments/fee refunds at our discretion.

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